Return Policy
Last updated: September 8, 2026
Every Butter Squishy order can be returned within 30 days of delivery, as long as the item is unused and in its original packaging. We issue your refund within 7 days after the return reaches us, to the payment method you used at checkout. Change-of-mind returns go to France, and you pay the international return postage. We provide the exact address after approving the return; contact us before sending anything back. You pay the return shipping, except when an item arrives defective, damaged or incorrect: in that case we cover it, and we often will not ask you to send the item back at all.
1. Return window and conditions
- The return request is made within 30 days of the delivery date shown on your tracking.
- The item is unused, unwashed and free of odors picked up after delivery.
- The item is in its original packaging, with any seals or tags intact where applicable.
Squishies that show signs of use, tears or damage unrelated to shipping or manufacturing do not qualify for a refund. Blind boxes and assorted packs can be returned under the same conditions, but a design you did not expect, or a duplicate, is not a defect: the random assortment is stated on the product page.
2. How to start a return
- Email contact@butter-squishy.com with your order number and the reason for the return. You can also use the form on the Contact page.
- We confirm within 1-2 business days that the return is eligible and send you the return address and instructions. Please wait for this confirmation before shipping anything back.
- Ship the item back within 14 days of our confirmation, in its original packaging, with a tracked service. Keep the receipt until the refund is issued.
- We check the item when it arrives and issue the refund within 7 days.
3. Return shipping and costs
For a change of mind, the return destination is France. The postage price depends on the carrier, package and service you choose; we do not offer a fixed return-postage rate. Please consider this international return cost before ordering.
You pay the return shipping for a change of mind or a wrong choice of design, size or pack. Butter Squishy pays the return shipping when the item arrived defective, damaged in transit, or different from what you ordered; in that case we send you a prepaid label or refund the postage. There is no restocking fee in either case. We do not run a separate exchange process: return the item for a refund and place a new order for the design you want.
4. Refunds
Refunds are issued to the payment method used at checkout, within 7 days after the returned item reaches us and has been checked. Depending on your bank or card issuer, the amount can take a few extra business days to appear on your statement. We refund the full price of the returned items. The original shipping fee, when one was charged, is refunded only for defective, damaged or incorrect items, or when the whole order is returned because of our error.
5. Damaged, defective or incorrect items
Contact us within 30 days of delivery with your order number and a photo of the item and its packaging. Once we confirm the problem, you choose between a replacement and a full refund, including any shipping fee you paid. We cover the return shipping, and in many cases we will not ask you to send the item back at all.
6. Lost or stolen packages
If tracking shows the package as delivered but you cannot find it, check with household members, neighbors and your building’s mailroom first, then contact us within 7 days. If tracking has not moved for 10 business days after dispatch, contact us too. We open a trace with the carrier and, if the package cannot be located, we send a replacement or issue a full refund, your choice.
7. Order cancellations
You can cancel an order for a full refund as long as it has not been dispatched; orders are dispatched in 2-3 business days, so email us with your order number as soon as possible. Once the package has shipped, the return process above applies.
Return policy summary
| Item | Details |
|---|---|
| Return window | 30 days from the delivery date |
| Condition | Unused, in original packaging |
| Return method | By mail to France for change-of-mind returns, after contacting us for the exact address, within 14 days of our confirmation |
| Refund method | Original payment method |
| Refund timing | Within 7 days after the returned item is received |
| Return shipping | Paid by the customer, except for defective, damaged or incorrect items (paid by Butter Squishy) |
| Restocking fee | None |
| Exchanges | No direct exchanges: refund, then a new order |
Questions about a return? Email contact@butter-squishy.com or see the Contact page. Delivery times are on the Shipping Policy page.