Return Policy
Butter Squishy offers a 30-day return window on every order, starting from the date your package is delivered. Items must be unused and in their original packaging. Once we receive your return, refunds are issued to your original payment method within 5-10 business days.
What qualifies for a return
- The return request is made within 30 days of the delivery date.
- The item is unused, unwashed, and not visibly damaged by the customer.
- The item is in its original packaging, with any tags or seals intact where applicable.
Squishies that show signs of use, odor from external sources, or damage unrelated to shipping or manufacturing don’t qualify for a refund.
How to start a return
- Email contact@butter-squishy.com with your order number and the reason for the return.
- We confirm your return is eligible and send you the return address and instructions.
- Pack the item in its original packaging and ship it back using a trackable method.
- Once we receive and inspect the item, we process your refund within 5-10 business days.
Refunds
Refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it can take a few additional business days for the refund to appear on your statement after we process it.
Who pays for return shipping
The customer covers return shipping costs for eligible returns, such as a change of mind or an incorrect size selection. If the item arrived defective, damaged, or different from what you ordered, Butter Squishy covers the return shipping cost and issues a full refund once the issue is confirmed.
Defective, damaged, or incorrect items
If your order arrives defective, damaged in transit, or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the item. We cover return shipping in these cases and send a full refund or replacement, your choice.
Questions about a return? Contact us at contact@butter-squishy.com or visit our Contact page. Full delivery timelines are on our Shipping Policy page.
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Return window: 30 days from the delivery date
Refund method: Original payment method
Return shipping fees: Buyer pays return shipping, except for defective, damaged, or incorrect items (Butter Squishy covers these)
Refund processing time: 5-10 business days after the returned item is received
Restocking fee: None
Free returns: No (customer-paid, except defective/damaged/incorrect)